Refund and Cancellation Policy

Funding Compliance Office

Last updated: February 6, 2026

1. Overview

This Refund and Cancellation Policy applies to all services, digital materials, and engagements provided by Funding Compliance Office (“we”, “us”, “our”).

This policy should be read together with our Terms of Service and Privacy Policy.

2. Nature of Services

Funding Compliance Office provides professional services, advisory support, compliance frameworks, audit-readiness assistance, and related digital materials.

Due to the nature of these services, work is often bespoke, time and resources are allocated in advance, and services may commence immediately upon engagement.

For these reasons, refunds are limited as set out below.

3. Cancellations Before Services Commence

If you cancel an engagement before any work has commenced, you may be eligible for a refund of fees paid, less any reasonable administrative costs incurred.

Cancellation requests must be made in writing to contact@fundingcomplianceoffice.com.au.

4. No Refunds After Services Commence

Once services have commenced, including but not limited to initial consultations, planning or scoping work, review of documents or data, preparation of materials, or delivery of any advice, support, or outputs, fees paid are non-refundable.

This applies even if the services are not completed in full or if outcomes differ from expectations.

5. Digital Materials

Digital products, templates, frameworks, and downloadable materials are non-refundable once accessed or delivered, unless required by law.

6. Ongoing Services and Retainers

For ongoing services or retainers, fees are payable in accordance with the agreed engagement terms.

Cancellation requires written notice as specified in the relevant agreement. Fees paid for periods already commenced are non-refundable.

Termination of ongoing services does not entitle the client to a refund for work already performed.

7. Consumer Guarantees

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

If a service fails to meet a consumer guarantee and the failure cannot be remedied, you may be entitled to a refund or other remedy as required by law.

8. Disputes

If you believe a refund is required under Australian Consumer Law, please contact us in writing with details of your concern.

We will assess the matter in good faith and respond within a reasonable timeframe.

9. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time.

The updated version will be published on our website with a revised date.

10. Contact Us

Funding Compliance Office
Email: contact@fundingcomplianceoffice.com.au
Location: 
P.O. Box 151
Rochedale South QLD 4123
Australia